FOR ALL QUESTIONS GREAT AND SMALL, WE ARE AT YOUR SERVICE
For any customer service questions, please e-mail [email protected]. We aim to answer all email enquiries within 24 hours.
You can also get in touch via our social media pages - why not tell others about your purchase and what you created?! Post pictures of friends and family enjoying the wonderful food and drink from our passionate producers and farmers.
If you are a producer and would like to sell your food and drink on farmshoplarder.com, please learn more and register to sell with us.
Once registered you will be able to:
- Track the progress of your orders
- View your order history
- Update your address details
No problem! Go to 'login' on the homepage (top right hand side) and click on the link 'forgotten your password?' You will be asked to enter your email address and then you will receive a link to create a new password via your email address.
We accept a variety of payments including Visa, MasterCard, Amex and PayPal.
Yes. We use the Secure Socket Layer (SSL) encryption method and have never had any problems with security. We do recommend though that you use the latest version of your browser However, if you're still concerned or have difficulties, you can call our friendly and knowledgeable team for help with placing your order.
We treat your personal information with the highest standards of security and confidentiality. We never sell or give any personal information we have about you to any other company. Rest assured your card and personal information are safe with us.
No unfortunately we don't accept orders from outside the UK or deliver give the nature of the products.
We're sorry to heat that! Please contact the producer directly as well as emailing us via [email protected] and we will do all we can to find out where your order is.
Sometimes referred to as the CV2 number or CVV number, the Security Code is either a unique 3-digit number printed on the back of your credit/debit card or, if you have an American Express card, it is a 4-digit number on the front of your card that helps us validate your purchase and protect against fraud. Since this isn't contained in the magnetic strip information, it doesn't get printed on sales receipts, so it's difficult for anyone other than the genuine cardholder to know it.
We want you to be happy! In the unlikely event that you're unhappy with your order, please get in touch via [email protected] Given the nature of freshly prepared food and drink items, most products are non-returnable, unless faulty. We do however have very good relationships with our suppliers so we will have a conversation with them to discuss whether they accept a cancellation or return. Please note that this is at the discretion of the producer or farmer.